Message Customization From Address
Most FTP Today customers wish to use their own FROM Address for some of these emails, both to facilitate recognition by the recipient and to facilitate an easy reply to the correct person. Therefore, we provide some Message Customization capabilities on the Administrator's Settings - Email Notifications screen.
In other cases, such as new user invites, the from address used is that of the person creating the user or sending a reset.
Message Headers by Message Type
FTP Today sends various types of emails on your behalf, as categorized below.
(scroll right to see all message types)
| Activity Triggered Notifications | New User Invites | "Send New User Invite" button | "Send Password Reset" button | Clicking "Forgot your password?" | Password Expiring or Expired | |
|---|---|---|---|---|---|---|
| SMTP Server | mail.ftptoday.com | mail.ftptoday.com | mail.ftptoday.com | mail.ftptoday.com | mail.ftptoday.com | mail.ftptoday.com |
| Return-Path | alerts@ftptoday.com | alerts@ftptoday.com | alerts@ftptoday.com | alerts@ftptoday.com | alerts@ftptoday.com | alerts@ftptoday.com |
| Sender | (Not set) | (Not set) | (Not set) | (Not set) | (Not set) | (Not set) |
| From 1st choice |
Message Customization From Address |
Admin/Manager who creates the user | Admin/Manager who clicks the button | Admin/Manager who clicks the button | Message Customization From Address |
Message Customization From Address |
| From 2nd choice* |
(N/A) | Message Customization From Address |
Message Customization From Address |
Message Customization From Address |
(N/A) | (N/A) |
| Reply-to | (Same as From) | (Same as From) | (Same as From) | (Same as From) | (Same as From) | (Same as From) |
* Only used if Admin/Manager's email is empty
Deliver-ability of these messages depends on a number of factors, driven by the level of security configured on the recipient's mail server. FTP Today can not guarantee the deliver-ability of all email originating from our system, but we have found that it can be maximized when we use the above settings.
Note that the FROM and REPLY-TO are the only message headers potentially being "spoofed", i.e. not matching the domain of the SMTP server sending the message (mail.ftptoday.com).
If you find that a significant amount of email is not reaching the recipients due to their email security controls, you can empty the Message Customization From Address field so that it reverts to alerts@ftptoday.com. However, please note that we will not monitor, forward or reply to any messages sent to that address.