Support Hours
9 am to 6 pm Central U.S. time (Monday – Friday; excluding company holidays)
Support Phone
+1.702.850.2910 extension 3
Support Channels
- Support Portal (https://support.ftptoday.com)
- Email Support (support <at> ftptoday.com)
- Telephone Support
Support Services
- Service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the Service, that it provides to all other customers under support for no additional fee.
- Bug fixes to bring the Service into substantial conformance with its then current user guide.
- Scheduled Outages are usually scheduled during weekends and customers are usually notified via email if down time is expected.
Severity & Response
|
Severity |
Definition |
Response Goal |
|
Severity 1 (Emergency) |
Service substantially fails to perform or complete system outage. |
1-hour response |
|
Severity 2 |
Minimal to no impact on the availability or performance of the Service. |
4-hour response |