8 am to 6 pm Eastern U.S. time (Monday – Friday; excluding company holidays)
877-387-8632 ext. 2
- Support Portal (https://support.ftptoday.com)
- Email Support (support @ ftptoday.com)
- Telephone Support
- Service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the Service, that it provides to all other customers under support for no additional fee.
- Bug fixes to bring the Service into substantial conformance with its then current user guide.
- Scheduled Outages are usually scheduled during weekends and customers are usually notified via email if down time is expected.
All support cases are handled with equal urgency, with a response goal of one hour or less during business hours. Outage-related cases are responded to 24/7/365.