Last updated: August 22, 2012 at 9:41 am
FTP Today will protect the confidentiality of its customers’ information, account information and personal communications in consistency with the law and the legitimate interests of FTP Today, its partners, its employees and other customers of FTP Today’s services.
In an effort to keep customer data confidential, all FTP Today employees are required to sign an Employment Agreement that includes the following statement to protect customer data:
Third Party Information
I recognize that the Company has received and in the future will receive from third parties their confidential or proprietary information subject to a duty on the Company’s part to maintain the confidentiality of such information and to use it only for certain limited purposes. I agree to hold all such confidential or proprietary information in the strictest confidence and not to disclose it to any person, firm or corporation or to use it except as necessary in carrying out my work for the Company consistent with the Company’s agreement with such third party.
“Information” or “data”, as terms used in this policy, refer only to the records of a customer’s account with FTP Today and do not refer to any data files that the customer or their end users may store on their FTP Today FTP site or server. Such data files will also be kept confidential by FTP Today, its employees and partners, however protecting such data from unauthorized access (hackers, etc.) is provided on a “best efforts” basis. There can be no guarantee that your data files are 100% safe from hackers or other unauthorized access and FTP Today is not liable for losses incurred by such intrusions.
How is customer information used?
FTP Today may use customer information to provide its customers with system information or information about new or upgraded products. FTP Today does not rent, sell, or share customer data or personal information with any third parties.
Opt Out & Modifications
Customers may opt out of receiving notices of new or upgraded products from FTP Today and FTP Today partners by following the unsubscribe instructions at the bottom of any e-mail notice that they receive from FTP Today. However, customers may not opt out of receiving information from FTP Today which is essential for maintaining or updating customers’ accounts or system information.
Most customers may access and modify their personal information via their online personal control panel/account information page. All other customers may access and modify their personal information by contacting the appropriate FTP Today Billing organization.
Third-Party Web Beacons for Web Analytics
It is a common practice of any web marketed service to analyze the traffic patterns of its visitors for internal purposes. FTP Today uses third-party web beacons from Yahoo! Web Analytics, to help analyze what pages web visitors visit only while on our websites. FTP Today only uses this information to analyze web traffic in order to improve our products and services and not to promote or advertise any third party services to any individual website visitor or computer. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to end users of various Yahoo! websites, but not to end users of any FTP Today’s websites. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
Disclosure of customer information and communications
FTP Today will not otherwise disclose its customers’ personal and account information unless FTP Today has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of FTP Today, FTP Today’s customers, or others, or where FTP Today has a good faith belief that the law requires such disclosure.
FTP Today also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that FTP Today stores or transmits for its customers. The circumstances under which FTP Today will disclose such electronic customer communications are when:
- it is necessary in order to provide service to the customer and the customer has requested that we examine the content of file(s) in an effort to provide said service;
- it is necessary to protect the legitimate interests of FTP Today and its customers;
- it is required to cooperate with interception orders, warrants, or other legal process that FTP Today determines in its sole discretion to be valid and enforceable; and
- it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by FTP Today and appear to pertain to the commission of a crime.
FTP Today disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. FTP Today will, however, review, delete or block access to communications that may harm FTP Today, its customers or third parties. The grounds on which FTP Today may take such action include, but are not limited to, actual or potential violations of FTP Today’s Acceptable Use Policy.