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How to enable Multi-Factor Authentication (OTP) for a user account

To enable Multi-Factor Authentication for a user account, perform the following actions:

  1. Log into the site as a Site Administrator.

  2. Go to Users users.jpg and then click the user account you want to enable Multi-Factor (OTP) on.

  3. Click the Authentication tab authen-tab.jpg

  4. Toggle on “Require OTP” in the One-Time Passcodes (OTP) section. Select which option you would like them to use.
    otp-user.jpg
  5. Click Save.

OTP is now enabled for this user account.

 

If this option is not available you will need to enable Multi-Factor Authentication (OTP) for the site. You can learn how to do so from this support article How to enable Multi-Factor Authentication (OTP) for your site

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